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Job Details

Front Office Staff

3 Vacancy

Experience

4 Years

Employee type

Full Time

Job Title

Front Office Staff

Salary

AED 1600 / Month

Job Description

Welcome guests with warmth and professionalism, providing efficient check-in and check-out services. Handle reservations, inquiries, and requests promptly and accurately. Maintain a neat and organized front desk area, ensuring a positive first impression for guests. Assist with luggage handling and offer information about hotel facilities and local attractions. Handle guest feedback and complaints tactfully, aiming for swift resolution and guest satisfaction. Collaborate with other departments to ensure seamless guest experiences and uphold the hotel's standards of service excellence.

Responsibilities

Greet guests in a friendly and professional manner, with a warm smile, and make them feel welcome, Check guests in and out of the hotel using the hotel’s computer system, Verify and collect guest payments and handle cash and credit card transactions, Answer incoming phone calls and respond to inquiries in a polite and professional manner, Take reservations for guests, and process changes to existing reservations, Assist guests with their luggage and escort them to their rooms, Inform guests about hotel facilities and services, including restaurants, bars, fitness center, and pool, Handle guest complaints and resolve issues in a timely and efficient manner, Maintain a clean and organized front desk area, including the lobby and back office, Perform other duties as assigned by the Front Office Manager.

Qualification

High School Diploma

Skill & Experience

Excellent communication skills, both verbal and written, Customer service experience preferred, Ability to handle cash and credit card transactions accurately, Proficiency in computer skills, including Microsoft Office and hotel management software, Ability to work flexible hours, including nights, weekends, and holidays.

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